dietex · Your nutrition care, connected

How can we help?

Get help with your account, meal plan or dietex app.

Email support@weuxui.com

Include your device type, app version, what you were doing and the error you saw. Please do not include passwords, invite codes or medical records.

I forgot my password

On the dietitian sign-in screen, select Forgot password? Enter your account email, then use the recovery code from the email to choose a new password. Check spam if the message is missing. Sign in again after saving your new password.

I have a new phone or my invite code does not work

Patient invite codes are single-use. Ask your dietitian to open your patient profile and reset app access. Use the new code on your phone. Patients use invitation-based access and do not have a dietitian email password to reset.

My meal plan has not appeared

Check your connection and confirm that your dietitian has shared a plan with your patient record. Your dietitian can review your nutrition plan and health questions directly.

I want to delete my account

You can start deletion from Account, privacy & support in the app, or use the web deletion request.

About AI suggestions

AI plans and summaries are drafts for dietitian review. They may be inaccurate. Your dietitian must review nutrition values, allergies and medical suitability before sharing a plan.

Health concerns

dietex is not an emergency service. Contact your clinician for medical advice and your local emergency service for urgent symptoms.

Chat guidelines and reporting

dietex chat is for nutrition follow-up between a patient and their dietitian. Be respectful. Do not send harassment, hateful, sexual or violent content, other people's personal information, advertising or spam. Share only files, photos, voice notes and locations that are needed for your care. Chat is not for emergencies.

To report a received message, tap its flag (or long-press it) and choose a reason; you can also block messages from the conversation options. Reports go to the dietex support team, who review the reported message and limited surrounding context during business hours (Sunday–Thursday). Reports are not reviewed in real time. Depending on the outcome we may dismiss the report, warn an account, reset access or suspend an account. Support staff can see who made a report. We do not tell the other person who reported them, but because a conversation has only two people, they may be able to work it out. Questions about a report: support@weuxui.com.